Prof. Markus Giesler, of the Schulich School of Business at York University, is a consumer researcher. This means he looks at how markets dynamically shape human behaviour. He is an Editor at the Journal of Consumer Research and the bright spark behind one of the most popular courses at our school, "Customer Experience Design." It’s a course that models customer experience design for his students in every lecture, project, and assignment. In this episode, he talks about his latest research paper, “The Consumerization Of Care,” in which he explores how we as a society have responded to the global pandemic in ways that redefine social solidarity.

Prof. Andrea O’Reilly of York University studies motherhood from a profoundly feminist perspective. Deconstructing the taken-for-granted, culturally normative image of mothers has led her to publish over 20 books on mothering. Her most recent work explores the inordinate impact of the COVID-19 pandemic on mothers.

Dr. Sarah Barrett, of the Faculty of Education at York University, studies the impact that the core beliefs and values of teachers have on classroom practice. She talks here about the emotional experience of online learning and how this has affected teachers and students during the pandemic.

Prof. Johnny Rungtusanatham, Canada Research Chair in Supply Chain Management at York University, is a leading expert on the subject of supply chain disruptions. We discuss the impact of the huge storm in British Columbia, why stores are sold out of many goods during the pandemic, and what kinds of public policies could make supply chains more resilient.